What’s a Ziki?

by Jay Thompson on January 29, 2007

I set up a "profile" on Ziki.com about a month ago. I wasn't real sure what it was then, and to be completely honest, I pretty much forgot about it. But over the last week or so, I notice in the blog visitor stats a few folks coming over from my Ziki profile. Then today I get an email from Jody Raida on the Ziki team. It read: Hi Jay, I'm Jody, from the Ziki Team. I noticed that you are a guru … [Read more...]

Real Life Real Estate: Truth Stranger Than Fiction

by Jay Thompson on January 25, 2007

You may (or may not) have read here before that real estate agents who don't answer their phones are a pet peeve of mine. I just don't understand it. If you don't want to answer a phone, you probably shouldn't try to make a living selling real estate. The phone rings. A lot. It needs to be answered. There are countless examples out there of agents not answering the phone. It's a fact that … [Read more...]

More Arizona School Press Coverage; Whackos of the World

by Jay Thompson on January 23, 2007

Arizona schools take a beating in the press on a regular basis. Charter schools in particular are often targeted. Certainly some of it is warranted, some of it, not-so-much. Both of our kids went to a *fabulous* charter school in Gilbert. It has a waiting list that is the envy of some colleges. Small class sizes, focused in Mathematics, Science and Language Arts. Fantastic, dedicated teachers. … [Read more...]

The Lost Art of Customer Service

by Jay Thompson on January 21, 2007

I'm a big fan of superior customer service. When I'm a customer, I want it. When someone is my customer, I want to deliver it. I can't pin down exactly when it started, but there seems to be a serious lack of customer service happening these days. Cell phone providers and cable companies may have the "horrific customer service" market cornered. But there are glaring examples of really lousy … [Read more...]