A big giant tip of the Phoenix Real Estate Guy hat goes to one of Athol Kay's readers, Cecilia "Ceci" Hutchings. Ceci wrote a gem of a post, from a real estate consumer's perspective. 

Agents would be wise to study this carefully. This is a customer service business after all. 

Thanks Ceci! I would *love* to see more guest posts from the consumer side. If anyone is interested in doing that here, I'm all ears… 

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