The Starbucks Customer Survey Fail. And recovery.

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Long time readers know I’m a big fan of customer service. There are many articles about customer service, from the superior, to the hideous. We strive to deliver a world-class customer service experience at Thompson’s Realty, it is the foundation of our brokerage. This isn’t a revolutionary concept, in fact it is a simple as it gets – customer service should be the foundation of any … [Read more...]

Dad Life: The video… Worth a Watch!

My good friend Lori Bee (of Bee Realty in world famous Waxhaw, NC) shared this video today. As a father, I found a few things in here I could relate to. OK, more than just a few… Thanks Lori! … [Read more...]

Customer Service Confluence: The Key to Business Success.

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There has been this weird confluence of customer service experiences for me over the last few days. It’s like a disturbance in the nexus of the customer service universe. Ergo, I’m basically compelled to write this article – I simply can’t help myself. Sorry, that’s how my brain works. I blame my parents. I’m a big fan of great customer service. I love being on the receiving end of … [Read more...]

The Shift in Communication – Are You Ready?

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A couple of days ago, @RealtorMatthew posed an interesting question on Twitter… When do you think email will be obsolete? My immediate response was, “it pretty much already is for my teenagers...” and several others chimed in on the discussion with similar thoughts. The general consensus was that email wasn’t going the way of the dinosaurs, but that “electronic communication” was … [Read more...]

I Am Your Customer: Why you need to listen to me

Love this video. Some of the simplest, yet all-so-often-ignored advice you’ll find for being successful in business. And I don’t care whether you sell real estate, paper clips or dig ditches. Watch it. It's only 77 seconds long. Watch it, then do something with it. Hat tip to TheGrok in Why I Won't Buy From You!   … [Read more...]

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