Comments on: Hey Realtors, Answer The Phone! http://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/ Phoenix real estate | Search Phoenix Homes for sale | Real Estate Blog Thu, 18 Mar 2010 05:46:15 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Alex@Broker Price Opinionhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-39879 Alex@Broker Price Opinion Mon, 15 Sep 2008 19:24:15 +0000 http://www.buygilberthomes.com/?p=102#comment-39879 Yeah our business is just one of those things. We got to be hi tech and in touch. Yeah our business is just one of those things. We got to be hi tech and in touch.

]]> By: Myrahttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-35976 Myra Wed, 16 Jul 2008 15:50:35 +0000 http://www.buygilberthomes.com/?p=102#comment-35976 I understand your frustration. I think Agents that don't answer their phone and/or don't return calls have lost interest in thier profession. I wish I could tell them "you're not good at your job, you should find another one," but I can't find a tactful way to say that ;) I understand your frustration. I think Agents that don’t answer their phone and/or don’t return calls have lost interest in thier profession. I wish I could tell them “you’re not good at your job, you should find another one,” but I can’t find a tactful way to say that ;)

]]> By: Daytona Beach Real Estatehttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-35369 Daytona Beach Real Estate Sun, 13 Jul 2008 05:41:51 +0000 http://www.buygilberthomes.com/?p=102#comment-35369 This is an all too common issue, but it has worked to my advantage. I had a woman call me a few weeks ago who said that she was trying to contact other agents who did not respond to her email requests for information. She actually thanked me for answering the phone.This happens a dozen times every year. I've actually started emphasizing in my marketing material that I answer my phone and return messages. Oh, the simple things. I can't figure it out either. I'm glad I'm not the only one who is appalled.Lynn This is an all too common issue, but it has worked to my advantage. I had a woman call me a few weeks ago who said that she was trying to contact other agents who did not respond to her email requests for information. She actually thanked me for answering the phone.

This happens a dozen times every year. I’ve actually started emphasizing in my marketing material that I answer my phone and return messages. Oh, the simple things. I can’t figure it out either. I’m glad I’m not the only one who is appalled.

Lynn

]]> By: Jay - The Phoenix Real Estate Guyhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-19084 Jay - The Phoenix Real Estate Guy Sat, 25 Aug 2007 05:04:38 +0000 http://www.buygilberthomes.com/?p=102#comment-19084 Thanks Chris! It's always nice to hear comments like yours.You and your team have a fabulous blog, and are to be commended! Thanks Chris! It’s always nice to hear comments like yours.

You and your team have a fabulous blog, and are to be commended!

]]> By: Chris Butterworthhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-19075 Chris Butterworth Fri, 24 Aug 2007 23:41:20 +0000 http://www.buygilberthomes.com/?p=102#comment-19075 Hi Jay,I just saw this post in your "this week last year" section, and felt compelled to comment.True story: Sometime last summer (must have been close to this week) I was at lunch with some folks and we were brainstorming some ideas. Blogging came up in the discussion, and it stuck with me as something I wanted to look into. Well, back at my office, this was the very first real estate-related blog post I ever read!A few weeks reading lots of blogs out there, another few weeks deciding how we wanted to present our ideas, and our blog was born - originally on blogger before we moved it in house. Man, does that seem like a long time ago! ;-)Thanks for all your information & leadership by example along the way. Hi Jay,

I just saw this post in your “this week last year” section, and felt compelled to comment.

True story: Sometime last summer (must have been close to this week) I was at lunch with some folks and we were brainstorming some ideas. Blogging came up in the discussion, and it stuck with me as something I wanted to look into. Well, back at my office, this was the very first real estate-related blog post I ever read!

A few weeks reading lots of blogs out there, another few weeks deciding how we wanted to present our ideas, and our blog was born – originally on blogger before we moved it in house. Man, does that seem like a long time ago! ;-)

Thanks for all your information & leadership by example along the way.

]]> By: Real Life Real Estate: Truth Stranger Than Fiction at The Phoenix Real Estate Guyhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-11902 Real Life Real Estate: Truth Stranger Than Fiction at The Phoenix Real Estate Guy Thu, 25 Jan 2007 19:06:17 +0000 http://www.buygilberthomes.com/?p=102#comment-11902 [...] You may (or may not) have read here before that real estate agents who don’t answer their phones are a pet peeve of mine. I just don’t understand it. If you don’t want to answer a phone, you probably shouldn’t try to make a living selling real estate. The phone rings. A lot. It needs to be answered. [...] [...] You may (or may not) have read here before that real estate agents who don’t answer their phones are a pet peeve of mine. I just don’t understand it. If you don’t want to answer a phone, you probably shouldn’t try to make a living selling real estate. The phone rings. A lot. It needs to be answered. [...]

]]> By: Tagged Again… Favorite Posts of 2006 at The Phoenix Real Estate Guyhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-11768 Tagged Again… Favorite Posts of 2006 at The Phoenix Real Estate Guy Mon, 08 Jan 2007 18:16:20 +0000 http://www.buygilberthomes.com/?p=102#comment-11768 [...] Hey Realtors, Answer The Phone!: Posted August 2006. Still my main source of irritation. [...] [...] Hey Realtors, Answer The Phone!: Posted August 2006. Still my main source of irritation. [...]

]]> By: On Chicken Little, Booming & Crashing, Insanity and Herd-minded Snakes at The Phoenix Real Estate Guyhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-11206 On Chicken Little, Booming & Crashing, Insanity and Herd-minded Snakes at The Phoenix Real Estate Guy Thu, 26 Oct 2006 16:51:25 +0000 http://www.buygilberthomes.com/?p=102#comment-11206 [...] “If people like Lereah can use the term “Boom” to describe rapid appreciation, the public and media types should be able to use the word “crash” to describe rapid depreciation or pending doom.” Sure they can. I don’t use the term “Boom”. I’ve used the term “insane” and “nuts “. I don’t believe a 10% drop in appreciation following a 50 - 60% gain is “rapid depreciation”. It’s a correction in my book. The opposite of “insane” is “sane”. And I think we are in a far more sane market than we were. But if someone wants to use the term “Boom” then yes, they are certainly entitled to use “crash”. But if they are going to use boom and crash, then they need to be prepared to argue constructively with people like me that prefer insane and sane, or nuts and normal. “But, I don’t expect the mostly uneducated, lazy, colossally greedy and herd-minded snakes that constitute real estate agents in the greater Phoenix area to understand the finer points of representation, psychology, language and perspective.” Hmmm, I could almost take that as a personal attack. But given that on this very blog I’ve lamented about some really lousy agents, I’ll get over it. If I might defend myself just a tad though… “Uneducated”? I was Valedictorian of my college class. Graduated Summa Cum Laude. I don’t have a Master’s, but I did take some grad school courses, where I continued my 4.0 GPA. “Lazy”? Hardly (well, except when it comes to updating my site sometimes.) Very few lazy people will work full time, take part time consulting jobs, sit on their HOA Board of Directors, volunteer in the community, serve on their town’s Human Relation Commission, and drive their teenagers all over creation. “Colossally greedy”? Not this agent. While I do enjoy premium beer, and I must have TiVo, I live in a modest home in suburbia and don’t drive a Cadilac. Most of my money goes to feed a 15 year old boy that can eat a half pound of bacon and eight scrambled eggs — and that’s just for breakfast. “Herd-minded snakes”? I don’t think so. I believe much of what I post right here flies in the face of what many in the real estate industry think and do. Besides, snakes are solitary creatures, they don’t hang out in herds. [...] [...] “If people like Lereah can use the term “Boom” to describe rapid appreciation, the public and media types should be able to use the word “crash” to describe rapid depreciation or pending doom.” Sure they can. I don’t use the term “Boom”. I’ve used the term “insane” and “nuts “. I don’t believe a 10% drop in appreciation following a 50 – 60% gain is “rapid depreciation”. It’s a correction in my book. The opposite of “insane” is “sane”. And I think we are in a far more sane market than we were. But if someone wants to use the term “Boom” then yes, they are certainly entitled to use “crash”. But if they are going to use boom and crash, then they need to be prepared to argue constructively with people like me that prefer insane and sane, or nuts and normal. “But, I don’t expect the mostly uneducated, lazy, colossally greedy and herd-minded snakes that constitute real estate agents in the greater Phoenix area to understand the finer points of representation, psychology, language and perspective.” Hmmm, I could almost take that as a personal attack. But given that on this very blog I’ve lamented about some really lousy agents, I’ll get over it. If I might defend myself just a tad though… “Uneducated”? I was Valedictorian of my college class. Graduated Summa Cum Laude. I don’t have a Master’s, but I did take some grad school courses, where I continued my 4.0 GPA. “Lazy”? Hardly (well, except when it comes to updating my site sometimes.) Very few lazy people will work full time, take part time consulting jobs, sit on their HOA Board of Directors, volunteer in the community, serve on their town’s Human Relation Commission, and drive their teenagers all over creation. “Colossally greedy”? Not this agent. While I do enjoy premium beer, and I must have TiVo, I live in a modest home in suburbia and don’t drive a Cadilac. Most of my money goes to feed a 15 year old boy that can eat a half pound of bacon and eight scrambled eggs — and that’s just for breakfast. “Herd-minded snakes”? I don’t think so. I believe much of what I post right here flies in the face of what many in the real estate industry think and do. Besides, snakes are solitary creatures, they don’t hang out in herds. [...]

]]> By: The Phoenix Real Estate Guyhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-9639 The Phoenix Real Estate Guy Wed, 27 Sep 2006 17:12:01 +0000 http://www.buygilberthomes.com/?p=102#comment-9639 And that attitude Jeff, is exactly why you and "your pony" will be successful! (As I'm sure your father was...)It never ceases to amaze me what horrific customer service some in this business provide. How difficult is it to flip open the phone and speak? Or respond to an email? I can't count the number of times we've gotten a response back along the lines of, "You were the only agent that responded to my inquiry." (!!!)Heck, if I can respond to a blog comment in 19 minutes, it shouldn't be that difficult to respond to a phone call and/or email. (and sorry for the delay, I was on the phone... :) ) And that attitude Jeff, is exactly why you and “your pony” will be successful! (As I’m sure your father was…)

It never ceases to amaze me what horrific customer service some in this business provide. How difficult is it to flip open the phone and speak? Or respond to an email? I can’t count the number of times we’ve gotten a response back along the lines of, “You were the only agent that responded to my inquiry.” (!!!)

Heck, if I can respond to a blog comment in 19 minutes, it shouldn’t be that difficult to respond to a phone call and/or email. (and sorry for the delay, I was on the phone… :) )

]]> By: Jeff Brownhttp://www.phoenixrealestateguy.com/hey-realtors-answer-the-phone/#comment-9635 Jeff Brown Wed, 27 Sep 2006 16:50:39 +0000 http://www.buygilberthomes.com/?p=102#comment-9635 Although my company is purely investment oriented, and I don't work weekends, my policy is that 90% of callers are rewarded with a live voice. My company is a two horse operation, or more accurately stated, horse and pony. (My son will appreciate that one.) We're often both out of the office, and we've never employed a secretary as we're appointment only, but the phone is always forwarded.Furthermore, our email program is set to send/receive every five minutes, AND to pop up in front of all other running applications if there's a new email. A reply is almost always immediate which has been elicited much positive feedback.All of my clients have my cell number, and appreciate the ability to get me for any reason important to THEM. I can truly say that in the several years I've given them cell access they've not abused the priviledge.The first day in the business my dad told me that returning phone calls promptly was one of the reasons his clients were loyal. (He was a house broker.) He said even if I misdial the first try, and can't talk right then, the two minutes spent will be a courtesy my client will not only appreciate but respect. He was right. Although my company is purely investment oriented, and I don’t work weekends, my policy is that 90% of callers are rewarded with a live voice. My company is a two horse operation, or more accurately stated, horse and pony. (My son will appreciate that one.) We’re often both out of the office, and we’ve never employed a secretary as we’re appointment only, but the phone is always forwarded.

Furthermore, our email program is set to send/receive every five minutes, AND to pop up in front of all other running applications if there’s a new email. A reply is almost always immediate which has been elicited much positive feedback.

All of my clients have my cell number, and appreciate the ability to get me for any reason important to THEM. I can truly say that in the several years I’ve given them cell access they’ve not abused the priviledge.

The first day in the business my dad told me that returning phone calls promptly was one of the reasons his clients were loyal. (He was a house broker.) He said even if I misdial the first try, and can’t talk right then, the two minutes spent will be a courtesy my client will not only appreciate but respect. He was right.

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