Need an Optometrist in the East Valley? Don’t Go to Nationwide Vision!

The following rant is provided by and is the opinion of a disgruntled consumer.

Avoid Nationwide Vision at 5052 S. Power Rd. Mesa AZ 85212.

After my appointment with these folks on Jan 23 I almost wrote a blog post touting their services. The people there were friendly and helpful.

Glad I waited.

My appointment led to a prescription for glasses. I was told then that it would take “5 to 7 business days, but it’ll probably sooner”. 

At business day #7, I called them to inquire about the glasses.

“Uhm, it’s only been 7 business days, it takes 7 to 10 business days”

“Why was I told 5 – 7 days?”

“You got coated lenses, those take 7 – 10 days. Uncoated take 5 – 7” 

“No, I ordered uncoated lenses.”

“No, you ordered coated lenses.”

“Not according to the receipt in my hands…”

“Well, that’s how we ordered them. They’ll be here Tuesday”.

OK, people make mistakes. I’ll let it go, despite not getting what I ordered. I was assured they would be here Tuesday.

Tuesday rolls around — with no call from Nationwide Vision…

So I call them. Again.

“They’ll be ready Friday.”

“Huh? I was told last week they’d be ready today.”

“Well, it takes 7 – 10 business days.”

“Only because you screwed up the order. But that’s neither here nor there now. I was assured they would be here Tuesday.”

“We never make assurances on when glasses will be ready.”

“Well you did last week!”

“I think you are mistaken.”

Excuse me?

The conversation rapidly degraded from there. It included one young lady telling me that I “was counting the days wrong.”

Here’s some basic customer service tips for Nationwide Vision in Mesa, AZ. And really folks, we are talking basic customer service rules here.

• Under promise and over deliver.
• Get your order taking system together. Give the customer what they ask for.
• Don’t argue with your customers. Ever.
• Don’t imply that your customers are so stupid they can’t count days on a calendar.

I told the “lady” if the glasses weren’t in by Friday I was cancelling my order.

She said, “You can’t”.

I say, “Watch me”.

UPDATE: Friday rolled around. No glasses. Now they are saying (I swear) they have “no idea” when they will be here. Going to have a little face-to-face quality time with the manager today.

Update#2: Saturday – the glasses arrived today! In the wrong color frames. You can’t make this stuff up people.

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[tags]Nationwide Vision Sucks, I feel better now[/tags]

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