UPDATE: April 16, 11:30am – See this note from the CEO of my IDX provider. All is returning to normal!
Hey Jay,
Looks like we have everything just about squared away. As you probably know one of our storage servers decided to freak out on Tuesday. Despite the fact that it was a high end storage server with numerous drives that were using RAID 5 for reliability it did fail. Our development team and I worked through the night on Tuesday to do everything we could. We were able to bring it back to life and put it back online yesterday morning but due to some corruption within the RAID it couldn’t handle the traffic put on it and failed again. We then made the decision to redownload every photo for those MLSs affected instead up spending our time resurrecting something that may or may not work ultimately.
Images are now being stored on Amazons S3 storage network and served up through Amazons Cloud Front content delivery network. This increases the reliability and speed in which the photos are being served up. Photos will now be served up to the IDX visitor from the closest of 14 datacenters around the world which 8 of them are in the US. Our tests show it is blazing fast.
Of the 62,556 properties in ARMLS only 2500 are left to still get photos for. This will be done within the next couple hours. Now that we are so close I have decided to enable the new photo location and remove the temporarily unavailable image. Once it is done we will resume our updates every 15 to 30 minutes.
In our five years being in business we have never experienced anything like this before. I personally appreciate your tact, patience and understanding in this situation. If you have any questions please let me know.
Justin LaJoie
President / CEO
Diverse Solutions
I really appreciate the Diverse Solutions team diligence and perseverance working through this little glitch. They’ve got a great product, technical issues happen, and they worked it out.
Ack, sometimes technology isn’t all it’s cracked up to be. . .
For the last 24 hours or so, there have been issues displaying the photos in our home search. The provider of this service is diligently addressing the issue and has a fix in place but it requires them to re-download all the photos for all the Multiple Listing Services they work with across the nation.
That’s a whole lot of photos.
I know this sucks, believe me. And I humbly apologize for the inconvenience. The problem will correct itself over the next few days.
On the bright side, they are putting 14 new servers on-line, which should help both speed and reliability.
No other data has been compromised, so what you see in your searches is accurate, albeit photoless (and yes, that may well be the most important part).
If you’re dying to see photos, email me and I’ll do my best to pull some directly from the MLS.
Thanks to all those that have emailed/called reporting the problem.
I'm Jay Thompson, and I have a little blogging problem... Welcome to The Phoenix Real Estate Guy, or "TPREG" as I fondly refer to it.
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