Thoughts on the NAR IDX Enhancement Work Group

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Here’s a post that your average home buyer or seller could probably care less about (though really, you should. Things like this could ultimately affect the way you search for homes on-line or your agent markets your home for sale on-line).

The Back Story

To make a long story short, back in May the real estate interwebs were all a buzz about a… let’s just say “highly questionable”… decision by MIBOR (Metropolitan Indianapolis Board of Realtors) that decreed Google and other search engines were “scraper sites” and that an Indianapolis agent was violating rules by having an indexable home search solution on her web site. This resulted in the search being shut down. Sounds silly, and it is, but it happened.

That agent (Paula Henry) and I were asked to attend the National Association of Realtors (NAR) midyear meetings and address our concerns with the Multiple Listing Issues and Policy Committee. The Committee modified the policy, agreed to it, got it passed by the Executive Committee and unfortunately, a single member of the 900 member NAR Board of Directors (not coincidentally, a member of MIBOR) via a parliamentary procedure sent the proposed changes to the IDX policy back to a “work group” for further discussion and clarification.

NAR’s IDX Rule Changes Need More Study, is a good article on the initial days of the controversy and what happened at the midyear meeting. The comments are definitely worth reading.

After the midyear meeting in Washington, D.C., the NAR was gracious enough to invite me to sit on the MLS Committee and join the work group, so off I jetted to Chicago for Monday’s meeting of the “IDX Enhancements Work Group”.

So what happened in Chicago?

I’m not at liberty to write about exactly what was discussed in the meeting. Let me be crystal clear here. This is not because the NAR is trying to hide anything. Trust me, if they were, I’d say so. It’s because the final language of what the work group is recommending to the committee isn’t set yet, nor has it been delivered to the full MLS Committee. To post the interim language here would be a disservice to everyone. There were some very senior members of the NAR leadership team in attendance, and they had no issue with letting me write about the general outcome of work group’s discussion.

First and foremost, it’s important to understand that the work group does not establish NAR policy. They draft (in sometimes excruciating detail) recommendations that are then sent to the full committee.  That committee will then discuss and vote on these recommendations in the NAR annual meeting in November, then it goes to the “Executive Committee” and assuming passage there, it’s off to the full Board of Directors for their approval.

I must say that I was impressed with the people that composed the work group. There were brokers, association and MLS executives, and a cross section of NAR leadership from legal to technical departments (technically, the NAR leadership weren’t workgroup members. I’d call them “advisors”). This was a very sharp, very dedicated group of people that were obviously serious about their duties and kept both the NAR membership, and the real estate consumer public in mind throughout the meeting.

For the love of Pete man, get to what was discussed!

Two items were on the agenda for the meeting: 1) Proposed enhancements to the Internet Data Exchange (IDX) policy; and 2) Indexing IDX information by search engines.

The morning was spent discussing enhancements to the existing IDX policy. Much of this was to better align the IDX policy with the VOW (Virtual Office Website) policy. Significant discussion took place surrounding two major items of concern, the display of user-generated comments about a seller’s property and Automated Valuation Methods (AVM’s) – automated / electronic home value estimates – of home listings. Providing the sellers with a way to opt out of these two areas was the chief topic of discussion in this regard. The general consensus was that home sellers should be able to “opt out” of having this sort of information shown side-by-side with their listing data. (I am grossly over-simplifying here as I try to convert 2 hours of discussion into a single paragraph.)

The second subject of morning debate was advertising and co-branding on IDX search page results.  There have been issues in the past with some folks having deceptive or misleading advertising / co-branding on their web sites. This is obviously (I would hope) not good. I was surprised to learn that there are some MLS’s out there that prevent any co-branding on IDX display pages (for co-branding, think of the all-in-one brokerage/lending/title shop, or where you join with a third party – like a listing aggregator – and display their logo and yours). While I’m not a fan, at all, of single agents doing two jobs like agent/lender, there are many brokerages that combine real estate services under one roof. Seems odd to me that some MLS’s would prohibit this sort of advertising, but to each their own I suppose. What this does demonstrate is the difficulty in crafting one national policy to cover hundreds of local MLS’s and their nuances. It’s not easy folks, believe me.

What about the indexing? Tell us about the indexing!

The afternoon was spent discussing the subject of search engine indexing of IDX listing data. Those that have followed this topic know my position on this matter is crystal clear – we’ve got to allow search engines to index home listing information. Got to. To prevent it would be… well, I don’t have the vocabulary to explain what preventing search engine indexing would be. Crazy? Asinine? Just plain stupid?  Let’s just say there is no valid reason I can comprehend to require agents and brokers to prevent search engine indexing of listing data. In fact, the only way to truly do that would be to pull every agent/broker home search off the Internet and revert to keeping listing printouts in a three-ring binder. In other words, we’d have to fire up the flux capacitor and head back to 1983.

Again, I can’t reproduce the exact language that the work group will be sending on to the MLS Committee, but suffice it to say that I was very pleased with the end result. I think, assuming it gets past the Board of Directors this time, that the new policy language will be advantageous to both the NAR membership, and more importantly, to real estate buyers and sellers. It will, in short, do the right thing. But it’s not policy, yet.

So what is next?

The recommendations of the work group will be collected, collated and codified and shipped off for the full MLS Committee to review and act on at November’s meeting in San Diego. Assuming the MLS Committee approves (and I suspect they will – they did at Midyear), the suggested policy changes go through Executive Board review and then to the NAR Board of Directors for a vote on final passage. This time, the subject matter has been dissected and discussed at length, so hopefully the BOD will approve and we can put this whole sordid mess of whether or not IDX listings can be indexed to bed.

This was my first real experience at the national level of how things get done inside the NAR. While the wordsmithing down to the comma level was tedious at times, it was very interesting to observe and participate. To be honest, I was all prepared to go to battle and knock some heads to convince people that indexing listings is the right thing to do, but it wasn’t really necessary. The workgroup “got it”. Now we just need to help the Board of Directors “get it”.

Any BOD members reading this (and I know some are), I’d appreciate your support in helping push these changes in November. If you need any help understanding the nuances, please don’t hesitate to contact me.

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About the Author
Jay Thompson

I'm a real estate broker in Phoenix, Arizona and the publisher of the Phoenix Real Estate Guy blog. I tend to drive too fast and scream at the University of Texas and Denver Broncos football teams. My two kids are smarter than most adults I know and my wife is simply amazing.

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It's the information age and we have to give consumers free-flowing information. If we don't, the system will completely break down (it's already started) and I wouldn't be surprised if the end result is anarchy among us.

I think, assuming it gets past the Board of Directors this time, that the new policy language will be advantageous to both the NAR membership

Resolving the indexing issue is paramount to the stability and growth of the real estate industry. Any glitch in accessing information gives your competition the advantage. The NAR's responsibility is to facilitate the growth and stability of the industry, not handicap it. Hopefully, the NAR will keep this in mind when making their final decision regarding this issue.

Thanks for the update Jay. I've followed this story through you and, I certainly agree with your take on not only the improbability of an indexing blockade, but also the impossibility of undertaking and implementing such a task. I'm interested in seeing the final language and what it looks like when the folks at NAR "get it" :)

Jay - Thanks for the update - more importantly, your time and effort. I hope to see you in San Diego.

Wow, we keep you busy. Thanks Jay!Now, about all those, some times tedious, but necessary, commas that you started to, well, whine aboot...

Thanks Dave, your support as a Director is greatly appreciated!And you're right. I've had the pleasure of meeting many people within the NAR and they are, without fail, dedicated individuals. Yes, the bureaucracy is frustrating at time, but there is no question that many people are trying to many good things.

Thanks for your work on this. Sounds like your trip was a great success. I serve on the NAR Board and will certainly vote in favor of this. I'm also glad your peek inside the tent was a good experience for you. There are many good people involved at NAR and leadership is genuinely interested in getting it right - despite what some bloggers tend to think. It is a very large organization and is not always capable of reacting as nimbly as we'd like, but they are MUCH improved in recent years. I find my involvement to be very worthwhile.

Jay: Thanks for a great update and for your involvement! I am one NAR Director that will support these changes. Anyone interested NAR will post the final language on realtors.org under Committee Agendas for the November meeting as soon as it is complete.

Some NAR MLS Rules are "mandatory" and some are "optional". The mandatory rules are marked with an "M" in the NAR Policy Handbook and optional marked with an "O" - AND then a local MLS can come up with it's very own rule and request NAR "approve" the rule for them to use in their locale .... I know way too much about policy it seems ;-)

Pretty big compliment to be invited, and we're all glad you were there. Also happy to see the NAR looking forward, rather than back - I'd hate to see the day they did away with lockboxes & we all had to drive to the listing agents' office to pick up a key for a showing..!

Jay, thanks for the report. It's hard and frustrating to work from within the system--it's always easier to lob in the firebombs from the outside. Thanks for your willingness to serve and--more importantly--to communicate the results.

Jay, again....thank you, thank you, thank you. I know at least two people here in Indy who REALLY appreciate your efforts. Can I buy you a beer in San Diego??

Jay~ Thanks for your efforts, knowledge and updates. It is good to know that there are those who do "get it" because if we all don't get it, it will be gone before we know it. There are parallels in other industries where DOJ eventually stepped in. Thanks again.

Howard, my pleasure!Anything specific that you don't like? Is it the look & feel, or the functionality (or both. Or neither)

It ain't so. I've met some great people who both work for NAR, and volunteer to help it. The bureaucracy drives me absolutely insane, and there is still a LOT of things that need to change in and around the NAR. I just decided that instead of bitching about it, I'd try to fix it. Baby steps...

Toby - my understanding (which could be wrong) is some rules set at national level are hard and fast, and others provide some latitude to the local MLS's. For example, the use of the term "MLS" is forbidden by some MLS's, and not by others.

Jay, thanks for the hard work and the update. btw, I don't like the disqus for commenting as much as the old system.

Jesus, you've become an NAR poster child. Say it ain't so!

Thanks for the update Jay! I hope they finalize this policy ASAP. (I would really hate to have to go back to 1983 with the 3-ring notebooks!)

Do local MLSs have to adhere to the findings of the national committee or are they at liberty to make their own rules? Our local MLS doesn't allow MLS verbiage on broker's or agent's website and wondering if this could be similar.

Tyler - It'll definitely be on the agenda for this November's full Committee meeting. The MLS Committee passed it once, I can't see why they wouldn't pass it again. The real test will be getting the Board of Directors to pass it. At least this time no one can say the decision was too hasty and not discussed enough...

Good to read this article and the work group activities also,i think this system will breakdown.

Has the committee considered the issue of RSS feeds and whether providing an RSS feed of IDX data published on an IDX website would be acceptable?

It's the information age and we have to give consumers free-flowing information. If we don't, the system will completely break down (it's already started) and I wouldn't be surprised if the end result is anarchy among us.

I think, assuming it gets past the Board of Directors this time, that the new policy language will be advantageous to both the NAR membership

I think, assuming it gets past the Board of Directors this time, that the new policy language will be advantageous to both the NAR membership

Resolving the indexing issue is paramount to the stability and growth of the real estate industry. Any glitch in accessing information gives your competition the advantage. The NAR's responsibility is to facilitate the growth and stability of the industry, not handicap it. Hopefully, the NAR will keep this in mind when making their final decision regarding this issue.

Thanks for the update Jay. I've followed this story through you and, I certainly agree with your take on not only the improbability of an indexing blockade, but also the impossibility of undertaking and implementing such a task. I'm interested in seeing the final language and what it looks like when the folks at NAR "get it" :)

Jay - Thanks for the update - more importantly, your time and effort. I hope to see you in San Diego.

Wow, we keep you busy. Thanks Jay!Now, about all those, some times tedious, but necessary, commas that you started to, well, whine aboot...

Thanks Dave, your support as a Director is greatly appreciated!And you're right. I've had the pleasure of meeting many people within the NAR and they are, without fail, dedicated individuals. Yes, the bureaucracy is frustrating at time, but there is no question that many people are trying to many good things.

Diane - thank YOU for the support. And tell all your Director friends! I am *more* than happy to answer any questions anyone may have.

Thanks for your work on this. Sounds like your trip was a great success. I serve on the NAR Board and will certainly vote in favor of this. I'm also glad your peek inside the tent was a good experience for you. There are many good people involved at NAR and leadership is genuinely interested in getting it right - despite what some bloggers tend to think. It is a very large organization and is not always capable of reacting as nimbly as we'd like, but they are MUCH improved in recent years. I find my involvement to be very worthwhile.

Jay: Thanks for a great update and for your involvement! I am one NAR Director that will support these changes. Anyone interested NAR will post the final language on realtors.org under Committee Agendas for the November meeting as soon as it is complete.

Some NAR MLS Rules are "mandatory" and some are "optional". The mandatory rules are marked with an "M" in the NAR Policy Handbook and optional marked with an "O" - AND then a local MLS can come up with it's very own rule and request NAR "approve" the rule for them to use in their locale .... I know way too much about policy it seems ;-)

Pretty big compliment to be invited, and we're all glad you were there. Also happy to see the NAR looking forward, rather than back - I'd hate to see the day they did away with lockboxes & we all had to drive to the listing agents' office to pick up a key for a showing..!

Jay, thanks for the report. It's hard and frustrating to work from within the system--it's always easier to lob in the firebombs from the outside. Thanks for your willingness to serve and--more importantly--to communicate the results.

Jay, again....thank you, thank you, thank you. I know at least two people here in Indy who REALLY appreciate your efforts. Can I buy you a beer in San Diego??

Thanks for sharing what has transpired in your own words. Keep up the good work and Good luck on all your business endeavors. By the way, I need your help. I know a great Kentucky home that might interest you too. Thanks.

Jay~ Thanks for your efforts, knowledge and updates. It is good to know that there are those who do "get it" because if we all don't get it, it will be gone before we know it. There are parallels in other industries where DOJ eventually stepped in. Thanks again.

Howard, my pleasure!Anything specific that you don't like? Is it the look & feel, or the functionality (or both. Or neither)

It ain't so. I've met some great people who both work for NAR, and volunteer to help it. The bureaucracy drives me absolutely insane, and there is still a LOT of things that need to change in and around the NAR. I just decided that instead of bitching about it, I'd try to fix it. Baby steps...

Toby - my understanding (which could be wrong) is some rules set at national level are hard and fast, and others provide some latitude to the local MLS's. For example, the use of the term "MLS" is forbidden by some MLS's, and not by others.

Jay, thanks for the hard work and the update. btw, I don't like the disqus for commenting as much as the old system.

Jesus, you've become an NAR poster child. Say it ain't so!

Glad to hear the update Jay. Thanks for your effort!

Thanks for the update Jay! I hope they finalize this policy ASAP. (I would really hate to have to go back to 1983 with the 3-ring notebooks!)

Do local MLSs have to adhere to the findings of the national committee or are they at liberty to make their own rules? Our local MLS doesn't allow MLS verbiage on broker's or agent's website and wondering if this could be similar.

Tyler - It'll definitely be on the agenda for this November's full Committee meeting. The MLS Committee passed it once, I can't see why they wouldn't pass it again. The real test will be getting the Board of Directors to pass it. At least this time no one can say the decision was too hasty and not discussed enough...

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