Trapped in Code of Ethics Training

Pin It

At this very moment, my poor wife is in a class, completing her quadrennial Realtor’s Code of Ethics (COE) training.

Now in and of itself, there is clearly nothing wrong with getting a refresher on the COE. Though really, it’s not like you can teach someone to be ethical. They either are or aren’t, and the real ethics “training” starts shortly after birth.

What is making this particular course difficult for my lovely bride is Mr. “Ethics” Instructor is providing opinion on some things that to Francy push, if not over-step, the bounds of her ethics. 

Little nuggets like this:

“It is unethical for a Broker to say his agents can not practice dual agency”

Excuse me?

For those that don’t know, “dual agency” is the practice of one agent representing both the buyer and seller in the same transaction. While it is technically legal in the state of Arizona, Francy and I abhor the practice.

I won’t go on a long-winded rant about why, in my opinion, dual agency is evil — I’ll save that for another day.

Suffice it to say it is our belief that there is no way one person can truly and fully represent both sides in a real estate transaction. It’s not fair to the buyer, the seller, or our agent to get in that position.

And if I want to make a rule in my brokerage that we don’t practice single-agent dual agency, well, then that’s the rule I will make (and I have). There may be exceptions, but they will be few and far between.

Who is this guy to spout that such a rule is unethical? Not to sound snotty, but it is my brokerage, and agents can agree to my terms, or they can hang their license somewhere else.

Someone may be saying, “But agents are independent contractors! They can do whatever they want as long as it’s legal!”

Not so fast Sparky. The whole “Independent Contractor” thing often becomes a crutch. Being an IC does not give one free reign to work however they see fit, rules be damned. I will, do and have let my agents have almost complete control over how they run their business. The rules we set in place are few and far between. But there are places where we go over-and-above what the Realtor Code of Ethics or the law requires. There is a higher Code, that being the Human Being Code of Ethics. THAT is the “code” we live by.  

Like, Tweet, share...

Pin It

 

Other things you can do...

Search for Homes
Email Updates
RSS

About the Author
Jay Thompson

I'm a real estate broker in Phoenix, Arizona and the publisher of the Phoenix Real Estate Guy blog. I tend to drive too fast and scream at the University of Texas and Denver Broncos football teams. My two kids are smarter than most adults I know and my wife is simply amazing.

The Phoenix Real Estate Guy runs on AgentPress

AgentPress is a specialized WordPress theme for real estate agents and brokers, powered by the industry standard Genesis Framework. With AgentPress on your team, you're empowered to get the most out of WordPress for online marketing.

Genesis provides the secure and search-engine-optimized foundation that powers any successful website. And AgentPress provides the specific listing and lead-generation functionality real estate pros need to succeed.

Find out more about AgentPress here.

Comments

We always appreciate your comments! Phoenix Real Estate Guy uses two commenting systems, Facebook and LiveFyre. LiveFyre is the most robust system (and easy to use!). It allows you to login with Twitter, Facebook, Google+ LinkedIn, OpenId, LiveFyre and as a "Guest". I recommend getting a LiveFyre account, it has some great features (just click the LiveFyre button when you write your comment).

 

BLOG COMMENT POLICY: We respectfully ask that you use your real name (first name only is fine) and not use keywords (Why no keywords?). The only real "comment rules" are be civil -- no personal attacks -- and no advertising. (See the full comment policy here). Opinion and debate are welcome, but attack the idea, not the person.

 

LiveFyre Comments

Comments have been disabled for this post.
Sort: Newest | Oldest

BawldGuy - as usual, you make excellent points. (for those reading, I'm not sure if Jeff is ever wrong...)

I'll amend the post to make sure it's clear that the "evilness" of dual agency is my opinion.

And look for a likely lengthy tome soon on my opinions of dual agency.

"Would love to be dual agent for you and I with drinks at BarCamp."

Count on it my friend!

Almost forgot -- I usually entertain The Boss with funny snippets from RE blogs upon her arrival from work at night. So far your comment -- I’m not sure if Jeff is ever wrong…) is the slam dunk winner, guaranteed to make her cry through her laughter. :)

Jay -- Can't wait to read about your dual agency thoughts. Mine can be found in very first few posts on BHG in dual agency shootout with Darkside Boy, uh, I mean Greg. :)

See you soon.

First of all, a NAR ethics course is oxymoronic on its face.

Second, you're free to define dual agency as evil. It's also incumbent upon you to ensure readers understand the statement is merely your personal opinion.

Third, the 30+ years I've literally had clients IMPLORE me to represent both sides, and it happens multiple times yearly.

Finally, if it's evil, I'd love to hear the reasoning for the exceptions, allowing the agent to commit 'evil' purposefully. I think cheating on one's spouse is evil, but I don't allow for exceptions that are few and far between.

Would love to be dual agent for you and I with drinks at BarCamp. :)

That's a new one. While I have heard people make the argument that Dual Agency is unethical, I haven't heard someone say that NOT practicing Dual Agency is unethical.

It's all about disclosure and informed consent - one way or the other.

After explaining the process and allowing the client to make an informed decision about how THEY want to be represented, isn't it their choice? I think so.

If my buyer is OK with Dual agency and it's limitations, fine.It works both ways, and the same for the seller. If my firm wasn't was against it:: "Mr. Seller, this is what Dual Agency is. Our firm does not believe in it because _______, so we do not practice it. We will market your property, represent you, and make sure any buyers have an agent to represent them exclusively. It won't be me as the listing agent. Sound good? Sign here."

An ethics trainer saying it's unethical not to practice dual agency? Please.

Hi Jay - I just took the ethics class last week, and I must say, it was better than I expected. Of course, our instructor, Bill Gallagher, was not as confused about dual agency as Francy's.

Norm - great question. And you pretty much answered it... we'll show the listing, explain dual agency and if the person really wants to submit an offer we discuss a couple of options -- we can refer it out to another brokerage, or another agent within our brokerage.

Technically, if an agent in our brokerage handles the other side, that is still dual agency. But that is a far more agreeable scenario than one agent handling both sides. Buyer's and sellers seem to realize the inherent risks in single-agent dual agency.

And the truth of the matter is, it doesn't happen very often that a buyer makes a call from a sign, ad or whatever and winds up actually buying that home.

I agree with Charleston. This doesn't sound like an ethics questions to me and it certainly seems reasonable that a broker should have the right to decide how clients of his or her brokerage will be represented.

Jay, I'm curious how you guys deal with inquiries on your listings which come directly to the listing agent. Do you tell the buyer that you're happy to show but won't work as a dual agent?

I am amazed that dual agency is allowed in Arizona and wonder how many other states allow the practice. Kudos to you for staying away from that nightmare.

Our local board provided a 3-hour DVD that members of my office will be sitting through this month. The canned presentation should eliminate presenters adding their own color commentary.

Jay, I did the requirement on line. The NAR has made such a mess out of continued education - it has become a breading ground for unethical has beens (instructors) stealing money out of my pockets because they can no longer earn their own commssion dollars. Hey, wait a second - I think I'm going to get certified to teach classes. Nice post, but I gotta go!

imho, the teacher simply doesn't understand an ethical dilemna vs. a business decision. Can he at least spell fiduciary if he doesn't understand the concept :)

If an unethical realtor teaches ethics, what does that say about NAR? That is why the entire foundation for the association is unsound. I bet if you gave a test to every member of NAR regarding ethics, more than 50% would fail, including your wife's teacher.

Dual agency is very tricky... It is challenging to remain impartial to both sides since at the end of the day, you want to provide the best service to your clients at all times. When I am in a potential dual agency situation, I make it very clear to my clients as to what I will or will not be able to do on their behalf if we move forward. I look forward to your thoughts on the matter!

I met a lot of sellers and buyers who think dual agency is a good idea. The sellers are happy their home is getting sold by whoever:) The buyers sometimes think there could be some financial gain to them, if both sides of the transaction are handled by one agent, or by two agents with the same broker. IMO, they do not fully understand what dual representations means. My thoughts on this subject would make for a very long comment:) Looking forward to reading more of yours.

BawldGuy - as usual, you make excellent points. (for those reading, I'm not sure if Jeff is ever wrong...)

I'll amend the post to make sure it's clear that the "evilness" of dual agency is my opinion.

And look for a likely lengthy tome soon on my opinions of dual agency.

"Would love to be dual agent for you and I with drinks at BarCamp."

Count on it my friend!

Almost forgot -- I usually entertain The Boss with funny snippets from RE blogs upon her arrival from work at night. So far your comment -- Iu00e2u0080u0099m not sure if Jeff is ever wrongu00e2u0080u00a6) is the slam dunk winner, guaranteed to make her cry through her laughter. :)

Jay -- Can't wait to read about your dual agency thoughts. Mine can be found in very first few posts on BHG in dual agency shootout with Darkside Boy, uh, I mean Greg. :)

See you soon.

First of all, a NAR ethics course is oxymoronic on its face.

Second, you're free to define dual agency as evil. It's also incumbent upon you to ensure readers understand the statement is merely your personal opinion.

Third, the 30+ years I've literally had clients IMPLORE me to represent both sides, and it happens multiple times yearly.

Finally, if it's evil, I'd love to hear the reasoning for the exceptions, allowing the agent to commit 'evil' purposefully. I think cheating on one's spouse is evil, but I don't allow for exceptions that are few and far between.

Would love to be dual agent for you and I with drinks at BarCamp. :)

That's a new one. While I have heard people make the argument that Dual Agency is unethical, I haven't heard someone say that NOT practicing Dual Agency is unethical.

It's all about disclosure and informed consent - one way or the other.

After explaining the process and allowing the client to make an informed decision about how THEY want to be represented, isn't it their choice? I think so.

If my buyer is OK with Dual agency and it's limitations, fine.It works both ways, and the same for the seller. If my firm wasn't was against it:: "Mr. Seller, this is what Dual Agency is. Our firm does not believe in it because _______, so we do not practice it. We will market your property, represent you, and make sure any buyers have an agent to represent them exclusively. It won't be me as the listing agent. Sound good? Sign here."

An ethics trainer saying it's unethical not to practice dual agency? Please.

Hi Jay - I just took the ethics class last week, and I must say, it was better than I expected. Of course, our instructor, Bill Gallagher, was not as confused about dual agency as Francy's.

Norm - great question. And you pretty much answered it... we'll show the listing, explain dual agency and if the person really wants to submit an offer we discuss a couple of options -- we can refer it out to another brokerage, or another agent within our brokerage.

Technically, if an agent in our brokerage handles the other side, that is still dual agency. But that is a far more agreeable scenario than one agent handling both sides. Buyer's and sellers seem to realize the inherent risks in single-agent dual agency.

And the truth of the matter is, it doesn't happen very often that a buyer makes a call from a sign, ad or whatever and winds up actually buying that home.

I agree with Charleston. This doesn't sound like an ethics questions to me and it certainly seems reasonable that a broker should have the right to decide how clients of his or her brokerage will be represented.

Jay, I'm curious how you guys deal with inquiries on your listings which come directly to the listing agent. Do you tell the buyer that you're happy to show but won't work as a dual agent?

I am amazed that dual agency is allowed in Arizona and wonder how many other states allow the practice. Kudos to you for staying away from that nightmare.

Our local board provided a 3-hour DVD that members of my office will be sitting through this month. The canned presentation should eliminate presenters adding their own color commentary.

Testing retaggr... pardon the intrusion...

Jay, I did the requirement on line. The NAR has made such a mess out of continued education - it has become a breading ground for unethical has beens (instructors) stealing money out of my pockets because they can no longer earn their own commssion dollars. Hey, wait a second - I think I'm going to get certified to teach classes. Nice post, but I gotta go!

imho, the teacher simply doesn't understand an ethical dilemna vs. a business decision. Can he at least spell fiduciary if he doesn't understand the concept :)

If an unethical realtor teaches ethics, what does that say about NAR? That is why the entire foundation for the association is unsound. I bet if you gave a test to every member of NAR regarding ethics, more than 50% would fail, including your wife's teacher.

Facebook Comments

 

The ARMLS logo indicates a property listed by a real estate brokerage other than Thompson's Realty.
All information should be verified by the recipient and none is guaranteed as accurate by ARMLS.

Copyright 2012 Arizona Regional Multiple Listing Service, Inc. All rights reserved.

Data last updated 2/8/12 11:00 PM PST.

This IDX solution is (c) Diverse Solutions 2012.