Why I love my job. Real Life Real Estate Emails

Pin It

Loser This arrived earlier today. I felt compelled to share (my emphasis in bold).

Hello Francy and Jay,

I’m looking for a house for my mother, who wants to retire in AZ

We are looking to buy now and I have found a property that might be a good place to begin

The listing is below

The marketing is woefully inadequate

I’ve seen 50 photos of a $4,000 car on eBay and those are excellent images

You guys in real estate have had it good for too long and your industry is lazy, inept and inefficient

The property is a mfg home with a possible mold problem, I am reading, and I understand that all risk is on the buyer, because sellers who are in the business of lending on real estate can’t afford to hire an inspector to give them a report or the sellers don’t have the expertise to know the condition of a property and they can’t find out, so they pass on all the risk to the buyer……………OK, that makes their properties worth less and my offer will reflect the position that we take all the risk……..I’ll hire a mycologist to inspect the property for mold problems

We only plan to use the property for a year, because my mother wants a nicer home and intends to pay cash for it, but we need a base so we can begin our search and this current listing of yours works fine for us at a price of about $25,000

We know that it’s a down market and we have read that those in default a year or two ago were all from the subprime debacle but today, those who are defaulting have conventional loans and had good credit

I don’t know anyone who is really doing well and it seems that everyone is on the verge of bankruptcy

One realtor told me that everyone he knows has left the real estate business and some are now delivering pizzas to make ends meet

When real estate prices are rising, you want to own, but when the elevator is going down, you don’t get on, unless you really need to buy

The mfg homes are nearly impossible to finance and so we feel it might be prudent to buy one with cash, but we don’t want to pay today’s value because we think that will fall to about half in the coming months, as the commercial real estate market collapses, the stock market crashes and the dollar becomes worthless

If you see a brighter future, please tell me how you arrived at your opium……..I mean optimistic view!  Ha!

We see yet another wave of foreclosures, because 48% of all homeowners owe more than the property is worth and that’s another $10 trillion in real estate, just waiting to be walked away from

If it’s wrong then why don’t you put in half and we will buy this one, together?

Anyway, $25,000…………all cash…………close in 10 days, after all my questions are answered……….and if you think the seller will entertain this, please send me some photos of the property

Proof of funds will follow, if you want to work with us

Here is what I’m thinking of for a reply….

Dear… sir;

Arizona is a great place for your mother to retire!

I feel I need to point out that this home you are inquiring about, and accusing me of being “lazy, inept and inefficient” in my “woefully inadequate” marketing, is in fact not our listing.

You see, you incorrectly assumed that all 41,000+ listings you are seeing when you search for homes on my web site are listed by our brokerage. While I will readily put our brokerage, and our agents, up against any in the Phoenix area, I can assure you that we do not carry 41,000 listings.

As you can see from the description you emailed me, this is a HUD home. That means the federal government owns it. So even if it was my listing, it would be difficult to contact the “seller” and see if they will “entertain” your offer of $25K on the $40K manufactured home. I’ll be honest, I don’t have a private line number for the Department of Housing and Urban Development, and given the general bureaucracy of the government, I suspect there is no one person that could say, “Sure, we’ll take an offer 38% below market value” even if they wanted to.

That’s why, as is mentioned in the listing information, they use a bid process.

We are a registered brokerage with HUD, and we could submit a bid for you. But I’m thinking we’ll pass.

While the Realtor you talked to that doesn’t know any agent who isn’t delivering pizzas to make ends meet, we’re doing OK. So we don’t need to submit your offer that will never be accepted. It would be a complete waste of time for us, and you.

You say you don’t want to pay today’s value because you think that value will fall 50% in the coming months for a variety of reasons.

Well then, I’d suggest waiting a few months. Why not rent a home in the coming months and then snatch one up a half of today’s value? I’m not sure how you define “coming months”, but let’s say for the sake of argument that’s six months. Why spend $25,000 now on a moldy manufactured home that as you correctly point out will be difficult to sell when the time comes. That comes out to over $4,000 per month. You could rent your mother a virtual palace for half that cost and apply the savings to a better home once you’re convinced the coming tsunami has passed.

Good luck!

That’s what I want to say. But instead I think I’ll just hit the delete key…

Like, Tweet, share...

Pin It

 

Other things you can do...

Search for Homes
Email Updates
RSS

About the Author
Jay Thompson

I'm a real estate broker in Phoenix, Arizona and the publisher of the Phoenix Real Estate Guy blog. I tend to drive too fast and scream at the University of Texas and Denver Broncos football teams. My two kids are smarter than most adults I know and my wife is simply amazing.

The Phoenix Real Estate Guy runs on AgentPress

AgentPress is a specialized WordPress theme for real estate agents and brokers, powered by the industry standard Genesis Framework. With AgentPress on your team, you're empowered to get the most out of WordPress for online marketing.

Genesis provides the secure and search-engine-optimized foundation that powers any successful website. And AgentPress provides the specific listing and lead-generation functionality real estate pros need to succeed.

Find out more about AgentPress here.

Comments

We always appreciate your comments! Phoenix Real Estate Guy uses two commenting systems, Facebook and LiveFyre. LiveFyre is the most robust system (and easy to use!). It allows you to login with Twitter, Facebook, Google+ LinkedIn, OpenId, LiveFyre and as a "Guest". I recommend getting a LiveFyre account, it has some great features (just click the LiveFyre button when you write your comment).

 

BLOG COMMENT POLICY: We respectfully ask that you use your real name (first name only is fine) and not use keywords (Why no keywords?). The only real "comment rules" are be civil -- no personal attacks -- and no advertising. (See the full comment policy here). Opinion and debate are welcome, but attack the idea, not the person.

 

LiveFyre Comments

Comments have been disabled for this post.
Sort: Newest | Oldest

I think that guy has a lot of nerve insulting someone he's never even met. Jeez.

This is still one of my favorite posts I have read not just on this site but on any. I think anyone who has been in the business long enough can understand exactly how you felt. Funny stuff.

Great response, Jay. There are some clients that cannot be pleased no matter how many "extra miles you go for them" Part of our skill set is to recognize this type of client early and decline to act for them. This is not an easy skill to develop but you have got it!

Ha, I like the way you replay the email. Perhaps I like to buy you pizza LOL Thanks for sharing your story, it's funny :)
.-= Marikxon Manurung´s last blog ..Hot Tub Accessory =-.

So funny! BTW, your pizza is way to expensive. Tell you what, I'll give you $4 and you can put in the other $4 and we'll buy this one together, you lazy, inept, woefully inadequate @#$@!

interesting blog! thanks for sharing.
.-= Salt Lake County´s last undefined ..Response cached until Tue 16 @ 10:21 GMT (Refreshes in 4.25 Hours) =-.

I like eating pizza and I haven't met a Realtor who didn't like to eat pizzas. Perhaps the writer heard wrong! This is a hilarious post. Thanks for airing it!
.-= David Lorti´s last blog ..Using the Sound of Bark Beatles Against Them =-.

Sometimes we are paid to educate the public rather than sell homes. It's quite frustrating but usually when potential buyers understand what is going on they will loosen up a bit. I don't like being attacked either... and sure as heck don't like someone criticizing my job when they are complaining about the condition of a home for sale. Either take it, or leave it, but dont blame the seller. I always enjoy reading your posts. They are very insightful. I must agree with the previous comments and hit the "Send" button.

One more thing, I have found that HUD has no motivation to sell homes since noone is liable for the mortgage.
.-= Brian @ Land inBlythewood´s last blog ..Walkscore Addition | Columbia MLS =-.

This person definitely put some time into the email they wrote you. But your response was perfect! Too bad you didn't send it as I would love to see what his response would have been.
.-= Tony Sena´s last blog ..Preparing for Homeownership: A Guide for First-Time Homeowners =-.

Thanks for sharing. That's classic!

Never ceases to amaze me the idiocy that surrounds us. Loved your reply!

I thought your letter was a good one as well, Jay. That said, I've written more than my fair share of emails like yours, only to later delete them.

Made my morning. Now, I have to go take a photo of my client's toilet bowl for the MLS.

Please make sure you close the lid before you shoot! (or at least flush it.)
.-= Vicki Lloyd´s last blog ..Should I Agree to Arbitration? =-.

Nicely said Jay! lol... I get these people all the time. Here is a great response I give them back while I have them on the phone. I do this just for fun... Emails I don't even reply too.

If you want me to write your offer on this home, my fee is $350.00 paid upfront. If you get the home, I'll credit you back the $350 though escrow. Sounds good?

Yes: I'll be at the office from 8am to 5pm, stop by anytime.

No: You have nothing to lose if your offer gets accepted. It's a win/win situation for you. Okay, let me know if you change your mind.

I would've hit send.

Hey, Jay, I think I will have you vet my email from now on. You show more restraint than I do.

I forget- was that a large with extra cheese? :-D
.-= Diane Guercio´s last blog ..The Birds and the Bees- Twitter, Buzz, and all that Jazz =-.

I think a broker/agent is wise when they chose very carefully the clients they decide to represent.

I this case, it is my NOT so humble opinion, that you Sir, were brilliant!

I guess that's the joy of being a broker, you could actually send that email ... if you wanted to.

When I worked in law enforcement for the National Park Service I got a complaint letter during my first year. It was pretty bogus. A visitor wrote his Senator because I had the audacity to enforce the rules in the National Park.

My boss had to write a letter to the visitor. He drafted two versions for our Chief to choose from. One was very apologetic and bended over backwards. The other, also on official NPS letterhead was a bit more brief, and was his preferred option. "$hit happens"

The Chief chose the more politically sensitive letter.

I think that guy has a lot of nerve insulting someone he's never even met. Jeez.

You are right about that. Some people are never pleased lol

This is still one of my favorite posts I have read not just on this site but on any. I think anyone who has been in the business long enough can understand exactly how you felt. Funny stuff.

Great response, Jay. There are some clients that cannot be pleased no matter how many "extra miles you go for them" Part of our skill set is to recognize this type of client early and decline to act for them. This is not an easy skill to develop but you have got it!

Ha, I like the way you replay the email. Perhaps I like to buy you pizza LOL Thanks for sharing your story, it's funny :)
.-= Marikxon Manurungu00c2u00b4s last blog ..Hot Tub Accessory =-.

You never said, did he buy the car?

So funny! BTW, your pizza is way to expensive. Tell you what, I'll give you $4 and you can put in the other $4 and we'll buy this one together, you lazy, inept, woefully inadequate @#$@!

interesting blog! thanks for sharing.
.-= Salt Lake Countyu00c2u00b4s last undefined ..Response cached until Tue 16 @ 10:21 GMT (Refreshes in 4.25 Hours) =-.

I like eating pizza and I haven't met a Realtor who didn't like to eat pizzas. Perhaps the writer heard wrong! This is a hilarious post. Thanks for airing it!
.-= David Lortiu00c2u00b4s last blog ..Using the Sound of Bark Beatles Against Them =-.

Sometimes we are paid to educate the public rather than sell homes. It's quite frustrating but usually when potential buyers understand what is going on they will loosen up a bit. I don't like being attacked either... and sure as heck don't like someone criticizing my job when they are complaining about the condition of a home for sale. Either take it, or leave it, but dont blame the seller. I always enjoy reading your posts. They are very insightful. I must agree with the previous comments and hit the "Send" button.

One more thing, I have found that HUD has no motivation to sell homes since noone is liable for the mortgage.
.-= Brian @ Land inBlythewoodu00c2u00b4s last blog ..Walkscore Addition | Columbia MLS =-.

This person definitely put some time into the email they wrote you. But your response was perfect! Too bad you didn't send it as I would love to see what his response would have been.
.-= Tony Senau00c2u00b4s last blog ..Preparing for Homeownership: A Guide for First-Time Homeowners =-.

Thanks for sharing. That's classic!

Never ceases to amaze me the idiocy that surrounds us. Loved your reply!

I thought your letter was a good one as well, Jay. That said, I've written more than my fair share of emails like yours, only to later delete them.

Made my morning. Now, I have to go take a photo of my client's toilet bowl for the MLS.

Please make sure you close the lid before you shoot! (or at least flush it.)
.-= Vicki Lloydu00c2u00b4s last blog ..Should I Agree to Arbitration? =-.

Nicely said Jay! lol... I get these people all the time. Here is a great response I give them back while I have them on the phone. I do this just for fun... Emails I don't even reply too.

If you want me to write your offer on this home, my fee is $350.00 paid upfront. If you get the home, I'll credit you back the $350 though escrow. Sounds good?

Yes: I'll be at the office from 8am to 5pm, stop by anytime.

No: You have nothing to lose if your offer gets accepted. It's a win/win situation for you. Okay, let me know if you change your mind.

I would've hit send.

Hey, Jay, I think I will have you vet my email from now on. You show more restraint than I do.

I forget- was that a large with extra cheese? :-D
.-= Diane Guerciou00c2u00b4s last blog ..The Birds and the Bees- Twitter, Buzz, and all that Jazz =-.

Periods are waaaaay overrated.

I think a broker/agent is wise when they chose very carefully the clients they decide to represent.

I this case, it is my NOT so humble opinion, that you Sir, were brilliant!

I guess that's the joy of being a broker, you could actually send that email ... if you wanted to.

When I worked in law enforcement for the National Park Service I got a complaint letter during my first year. It was pretty bogus. A visitor wrote his Senator because I had the audacity to enforce the rules in the National Park.

My boss had to write a letter to the visitor. He drafted two versions for our Chief to choose from. One was very apologetic and bended over backwards. The other, also on official NPS letterhead was a bit more brief, and was his preferred option. "$hit happens"

The Chief chose the more politically sensitive letter.

I read this blog pretty often and just noticed I went to high school with you. Small world!

Facebook Comments

 

The ARMLS logo indicates a property listed by a real estate brokerage other than Thompson's Realty.
All information should be verified by the recipient and none is guaranteed as accurate by ARMLS.

Copyright 2012 Arizona Regional Multiple Listing Service, Inc. All rights reserved.

Data last updated 2/9/12 9:54 PM PST.

This IDX solution is (c) Diverse Solutions 2012.